Support
We are here to help you get the numbers right.
We aim to respond within one business day.
Getting started
- Add Ballast from the Microsoft marketplace and open it in Microsoft 365 Copilot.
- Upload your Shopify orders export (Orders → Export in your admin) — no app, no store connection.
- Ask a question, for example: “Which of my money will not appear in a Shopify payout?”
Common questions
Does Ballast change anything in my store?
No. Ballast has read-only access and never writes to, changes, or deletes anything in your Shopify store.
Does Ballast store my customers' details?
No. Ballast reports financial aggregates and does not store customer personal data. See our Privacy Policy.
Why doesn't a figure match my Shopify payout report?
That is often the point: Shopify's payout report excludes money taken through third-party gateways (for example Afterpay, PayPal, or Shop Pay Installments). Ballast names those off-ledger streams so you can reconcile them with each provider directly.
How does billing work?
Your subscription is sold and billed by Microsoft through the commercial marketplace. Manage or cancel it from your Microsoft account. See our Terms of Use.
Can I use more than one store?
Yes. Upload each store's export under a different store name and roll figures up across all of them, or drill into one.
Does Ballast reconcile my bank payouts?
Not in v1. Ballast v1 reports revenue and settlement from your order data. Bank-account tie-out of Shopify Payments payouts is planned for a later version.
Removing your data
You can remove your uploaded data at any time, or replace it by uploading a fresh export. To request deletion of remaining records, email support@talonoid.com.